Great customer service - Wes S from Hudson , FL

Great customer service

I ordered a couple parts and one of those parts were spark plugs. When i received them in the mail 3 of the plugs were cracked. Well i emailed LMR my complaint not really expecting a response. The next day i recieved a call from one of the service reps and was willing to send me new ones, he just needed to see pics of the broken plugs. Unfortunately i was still in the process of moving and wasn't able to get around to it. A couple days go past and the same service rep calls me back and he understood my situation and refunded me the money for the broken plugs.

The fact they were trying to satisfy their customer and were understanding is amazing to me.
Great customer service!


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