Customer Service How It Should Be! - Matthew Carter from Greensboro, NC

Customer Service How It Should Be!

Had been searching for weeks for the right set of wheels for my 2011 S197 GT. Found the Series 2 on LMR and called Monday after 4th of July weekend to order a custom kit in black 19x9 and 20x10 (19x10 were no longer available) and to take advantage of the sale. Ordered them in black.

Next day, received a call from Jared letting me know that the 19x9 were no longer available in black, someone had beat me to the punch and ordered the last two in stock!

He was very gracious and patient as we worked out what could be done as the other versions of that wheel weren't technically on sale. I ended up deciding on the gunmetal version of the same wheel and he gave me the sale price to match my original order.

While I'm still disappointed that the black 19" wheel was discontinued, but the gunmetal looks great on my black car!

Thanks to Jared and LMR for getting this resolved as quickly as we did!


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