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Frequently Asked Questions - LMR.com

Our Frequently Asked Questions are formatted to provide customers with quick answers to question during and after business hours. Please browse our FAQ’s for answers to your questions. If you can not find the answer here you can submit an email to our contact us page.

Order Questions

What is the process for orders?
Shortly after your order is placed, an email confirmation containing a summary of your order will be sent to the email address associated with your user account if you are a registered user or the email address you provided during checkout if you placed the order as a guest. The order is then picked, packed, and shipped by our order fulfillment staff. At this point, you will receive another email containing your shipper tracking information which you can use to track your order.

Tracking notifications are sent as soon as they are generated in our warehouse. Although we guarantee same day shipping on most orders placed by 2:00pm CT, tracking information may not be provided by the carrier until the following business day.

Note: All regular ground shipping and expedited orders placed by 2:00pm CT will ship the same day. All truck freight orders placed by 2:00pm CT time will ship the same day.

Are orders reviewed for fraud?
Yes, all orders are reviewed by a third party system to protect our customers against fraudulent charges. While very rare, some orders could experience a delay in shipping because of the review process. To avoid lengthy review processes, it is always good practice to use the correct billing address and ship to this address as well. If our third-party system is unable to validate all of the billing and shipping information to the order, the order can be canceled or delayed. In the event of either of these situations, LMR will reach out to you via email requesting further information.

Can I cancel or make changes to my order?
Canceling or making changes to orders can not be guaranteed as orders are processed and shipped 24 hours a day Monday through Friday. Often times your order can be processed and shipped within minutes of you placing your order. Use our Contact Us page to reach out to our Customer Service Team after hours if you need to try to cancel or make changes to your order. During business hours, be sure to call us immediately if you need to make changes or cancel orders.

What happens when I cancel my order?
If an order is canceled before it is shipped, you may see a pending authorization on your card/account that will fall off of your account in roughly 3-5 business days depending on your bank. You will not be charged for the order if your order is canceled in this manner. In the event your order has already been processed and shipped by our Distribution Team, you cannot cancel the order. You will need to proceed with a return or by using our Contact Us page.

How can I return an item?
If you have ordered an item that you do not need or simply changed your mind, you can return it at any time. We have worked hard to make the return process as simple as the order process. Simply set up an RMA and get a UPS return label in the link below. Please note that the customer is responsible for return shipping charges unless prior arrangements have been made with our Customer Serivce Team.

Please see our Return Policy page for complete details.

Why haven't I received my order confirmation?
1. The email was intercepted by a spam filter. Make sure to check your spam or deleted items folder for an email from Late Model Restoration. Although you have received your emails in the past, your email provider may have made a security update that may now send your email to your spam folder.
2. You entered an invalid email address at checkout. 99% of all failed confirmations are due to a typo while entering the email address.

If you still cannot locate the confirmation emails, visit our Contact Us page.

How can I get a tracking number?
All orders placed with a valid email address will receive shipper tracking information automatically via email. This email is dispatched once your order has been invoiced and the tracking #(s) have been generated in our warehouse. Please keep in mind tracking is not typically available until the following business day.

Why haven't I received my order tracking email?
There are several factors that can keep you from receiving your order tracking email. You will not receive your tracking information if:

1. Your order has not yet shipped. You will receive your tracking information only after your order ships.
2. You entered an invalid email address at checkout.
3. The email was intercepted by a spam filter. Make sure to check your spam or deleted items folder for an email from the shipper. This information can be obtained from your emailed order invoice.

If you still cannot locate the tracking email, please email your Customer Care Rep. Their information can be easily obtained from your order confirmation.

How can I track my package?
To track your package you can either follow the link provided in the order tracking email or copy the tracking number and paste it into our Order Tracking page.

Why are there items missing from my order?
This is normally caused by items that are dropshipped. When your order is placed, it is processed and shipped with all items that are currently in stock. The remainder of the order is shipped as it arrives at no additional charge to you. You will also receive the picking sheet used by our order fulfillment staff included in your order. You can use this to inventory your items. This pick sheet will NOT show drop ships or kit part numbers. Please refer to your order invoice for this information.

Another cause for this could be because your order was shipped in more than one box. The boxes are shipped at the same time but the shipper will sometimes deliver the boxes on different days. One way to check this is to look at your shipping label if it says box 1 of 2 and you only received one box you can rest assured that your additional box should be delivered soon.

If you have received all of your boxes and your emailed invoice does not reflect drop shipped items, please contact your Customer Care Representative. Their information can be found on your emailed order confirmation or order invoice.

What if the parts I ordered are out of stock?

From time to time the parts you're looking for may be out of stock. Our standard policy will not allow you to add these items to your cart, as back ordering is not available. This is in an effort to streamline stock levels and more efficiently supply the demand for fast moving parts & accessories to all of our customers.

Our product pages will alert you to items out of stock where you can setup personal alerts for when these are back on the shelves and ready to ship!

For all other items that are in stock, our standard shipping terms and policies will apply.

How long does it take to receive my order?
All regular in-stock ground shipping and expedited orders placed before 2:00pm CT time are shipped the same day. All truck freight and wheel and tire kit orders placed before 2:00pm CT time are shipped the same day.

We are centrally located in Texas. Due to this, in transit time to your door is typically 3-4 business days from anywhere in the contiguous 48 states. You can also refer to our Shipping Terms page.

All Alaska, Hawaii, and Puerto Rico orders require 2nd day air shipping and will arrive accordingly.

Do you accept PayPal payments?
Yes, we accept PayPal.

If shopping here on our website, just click the Check out with PayPal button during our easy check out process. You can also choose bill me later offered through your PayPal account.

Currently, PayPal payments can only be done online at this time. Customer Care Reps are unable to process your PayPal payments over the phone.

Can I Pay With Money Order?
Yes, you can pay with money order. You will need to call one of our Customer Service Representatives at 1-866-507-3786. They will give you an order number to reference on the money order. Please note if you do not have an order number on your money order, this could cause major delays in the shipping. It is always good practice to include contact information with your money order. This helps us contact you in the event we have questions about your order. If we do not have an order number to reference and you do not include contact information, we will return the money order to the return address.

Shipping Questions

What is a drop ship?
A dropship is when part of your order is shipped directly from the manufacturer. This process is usually faster than having the manufacturer ship the part to us first. Our product page will indicate when an item is a drop ship by the box that states “Ship from the vendor in ?? business days.”

Can I get the military discount?
To show our appreciation, we do offer a military discount to active duty soldiers. This discount code is only available through a Customer Care Rep. Please have your military ID handy.

Do military get free shipping?
Shipping is free to all customers in the 48 contiguous states and APO/FPO addresses on orders $49 or more. Orders that contain items that must be shipped via truck freight will have a one-time $99 fee added to their order. A $4.99 handling fee is added to orders that are less than $49. Direct overseas shipping is not available.

Does LMR ship internationally?
LMR does not offer international shipping. We do ship to freight forwarding companies for free; however, you will need to set up the freight forwarding company as a verified shipping address on your USA based credit card or PayPal account. If you have any questions about this, please visit our Contact Us Page.

Website Questions

The price on the website is different than the price in my catalog or magazine. Which one is right?
Since our catalogs are generally only printed once per year and magazine ads are printed 3 months after ads are submitted, prices could have changed from the printing date to the current date. Because our website is linked to our accounting and inventory software, the pricing on the web will always be the most current.

I forgot my password. What should I do?
Go to the Forgot Password page to have it emailed to you.

There is an error on a part. What should I do?
If there is an error on any of the items in our inventory click the report an error link on the same page as the item. Errors are usually fixed within 24 hours. Once the error is fixed you will receive an email notification.

Which side do you mean when you say RH and LH?
The easiest way is just to imagine that you are sitting in the driver's seat. LH items would be at the left hand or driver's side. RH items would be at the right hand or passenger's side.