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Return FAQs - LMR.com

How do I acquire a Return Merchandise Authorization number (RMA#)?

Fill out our online RMA request form or contact us at 1-866-507-16161-866-507-1616.

What do I need to check before I send my return?

  1. Insure your return package. If a package arrives damaged, LatemodelRestoration.com will contact you so you can initiate a claim with your shipper. We will hold the package and all packaging material for inspection by your shipper.
  2. Make sure package has the appropriate packing material. Make sure any product protection material is in place as when it was received. UPS requires 2 inches of cushion between package and product.
  3. Do not return products in just the display packaging. The packaging is for display and will not hold up to shipping.
  4. Visibly write RMA or exchange numbers on the package, preferably in permanent marker. This is in case your shipping label is damaged or unreadable.

Can I return a close-out or clearance item?

All sales on closeout or clearance items are final. No returns will be allowed on these items.

Is it mandatory to have an RMA number in order to return a product?

Yes! You must obtain a Return Merchandise Authorization ("RMA") number. This is to ensure proper control of your return. LatemodelRestoration.com will not accept returns without prior authorization and an RMA number. Once issued, we must receive your return within 30 days; if we do not receive your return within 30 days you must contact us again to receive a new RMA number.

What address should I send my return to?

Late Model Restoration
ATTN: RMA# (write your RMA/exchange number here)
7911 Panther Way
Waco, TX 76712

How do I check the status of my RMA?

Send an email with your RMA number to returns@latemodelrestoration.com or by phone at 1-866-507-16161-866-507-1616.

I am certain that my return arrived, yet LatemodelRestoration.com has not credited my account. Why?

Although we pride ourselves on the speedy process of your return, it may take your financial institution a little longer to post your refund. If you do not see your refund within three business days of delivery date, please contact us via email at returns@latemodelrestoration.com or by phone at 1-866-507-16161-866-507-1616.

How long does it take to process a return?

All returns will be processed within 24 to 48 hours of being received on our dock.

Does LatemodelRestoration.com charge restocking fees?

Restocking fees are NOT charged on domestic orders, but international orders will be charged a restocking fee of 10%.

Who pays for shipping on a defective item that is being returned to LatemodelRestoration.com?

LatemodelRestoration.com will cover shipping on defective items. Our definition of a defective part is a part that is installed and does not work immediately upon proper installation.

Who pays for shipping when LatemodelRestoration.com makes an error?

We do.

I changed my mind about this part, can I send it back?

Yes, if you changed your mind about a part you will be able to return it, but you (the customer) will be responsible for return shipping costs.

I received this as a gift; can I return it to you?

Yes! The part can be returned. However, all refunds must be processed to the original method of payment or Late Model Restoration gift card.

I installed the part. Can I return it?

Parts that have been installed can only be returned if they are found to be defective. Any non-defective product that has been installed will be shipped back to the customer at their expense unless prior arrangements have been made.