AlphaRex Warranty
If you have warranty concerns or questions, please contact AlphaRex directly.
Monday-Friday, 9:00AM - 5:00PM Pacific Time.
Address
AlphaRex
5300 Irwindale Ave,
Baldwin Park, CA 91706
Contact Information
Phone: 888.924.5888
E-mail: info@alpharexusa.com
2-Year Limited Warranty Policy
All warranty returns require a Return Authorization form, as described below. Warranties cover defects in design and manufacturing only. Warranties do not cover, among other things: installation errors, wear and tear, acts of God, misuse, abuse, neglect, accidents, collisions, defects due to custom specifications provided by you, or any product modifications, configurations or combinations not performed by us or on their behalf. Also note the exceptions below for third-party products. AlphaRex 2-year manufacturer warranty periods start on the date of purchase. You must be the original owner with proof of purchase upon claim or proof of product registration. For all warranty returns, we will pay the freight costs on the condition that you return the defective product within 90 days of delivery; otherwise, the product must be returned to us with freight prepaid by you. At their option and as the exclusive remedy, we will repair or replace the product in question, or issue credit. If an identical product is no longer available, we may replace with a similar product of comparable value. Warranties submitted without RMA form will not be processed- Water leak under normal usage (no modification), will be covered under warranty. Please click HERE to understand what is water leak vs condensation.
- Light source modification (HID/LED conversion) without proper weather protection that result into moisture/condensation will not be covered under warranty.
- Water damage – product getting submerged in water caused by severe off-road usage will not be covered under warranty.
- DO NOT use dielectric or any type of weather sealing grease on connectors or sockets. Doing so will result in connections problems and will not be covered under warranty. Please click HERE for further explanation.
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