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AWE Tuning Warranty - LMR.com


AWE Warranty Info:
If you have a warranty concern or question, please contact us via phone at (254) 296-6500 or via email at productsupport@lmr.com.

  • If a product issue is discovered after installation, do not remove the product before receiving confirmation of a return approval from the original place of purchase. On-car information can often lead to diagnosis and action plans; AWE requires a chance to address in this manner. Post-install products removed prior to return authorization will be denied any warranty claim.  
  • Any alterations or attempts to fix will void the warranty. This includes welding, bending, or any ad-hoc methods that alter the product in any way.
  • All warranties are for the original owner only.
  • Orders or parts of orders canceled more than seven (7) calendar days after placement will be assessed a 20% raw-materials allocation fee. AWE recommends that dealers request down payments from consumers given the handcrafted nature of many AWE products. 
Warranty against manufacturer defects by product class
Manufacturer defect is defined as any characteristic of the product which hinders its usability for the purpose for which it was designed and manufactured. The warranty against manufacturer defects doesn’t cover any cosmetic changes, or normal use wear and tear. All warranties cease at a product’s discontinuance. Here’s a quick summary of their products and how long each is covered for manufacturer defects:


All AWE brand products. Please note that special order items are not returnable. **Used, pre-owned, special order or prototype products for sale have no warranty unless explicitly stated in page content** All durations start at the time of purchase (we’ll ask for proof of purchase date):

  • AWE brand exhausts: Tubing, welding, flex areas: Lifetime
  • Valves on exhausts: Three years on mechanical components, one year on valve motors
  • Electronics / Electronic Components found on any product: One year
  • Catalysts: One Year
  • Tip finish defects (please follow washing instructions prior to contacting support): One year (see Tip Finish below)
  • Intakes (all components): One year
  • Filters: One year
  • Intercoolers: One year
  • Other: Foilers, accessories, tools, valances, drive train stabilizers, suspension components: One year
  • Turbo kits/turbochargers: Not covered under warranties, special order item.

Warranty Process
In the event of a return, a product must be returned with no signs of abuse, incorrect installation, forced installation, motorsports usage, or product altering whatsoever. Any trace of the aforementioned will result in warranty denial. Upon verification of warranty coverage, AWE will, at its sole option, repair, replace, consult toward remedy or issue a refund for the defective product. Labor for original installation, removal, and subsequent installation/inspection not covered. If a claim is determined by AWE at its sole discretion to be a manufacturer defect, AWE will cover two-way shipping to AWE either from consumer or dealer and back to either consumer or dealer. AWE may also request a “Destroy in Field” of any defective parts. No restocking fee for Manufacturer Defect.

Exclusions
In all cases, AWE must be afforded the opportunity to remedy the situation before the removal of the product from the vehicle. Installations deemed errant AWE will result in denied claims. Any evidence of offroad abuse or use of the product in motorsports or racing conditions is grounds for warranty denial. Warranties will be voided if the product is improperly serviced, modified, or used in a way not intended by the Manufacturer. The Consumer is responsible for ensuring that the product is installed in a safe and proper manner, and should cease use of the product immediately if an unsafe or improper condition is noted. If an unsafe or improper condition is noted, the Consumer should then immediately contact the facility where the product was purchased.

Tip Finish
AWE's One Year Tip Finish Warranty covers defects on AWE tips for a period of one year from the purchase date. Exclusions to the AWE One Year Tip Finish Warranty: (1) Pinhole sized pitting on the inside of tips, which is considered normal wear and tear, and (2) Blemishes or marring of appearance due to weather, road hazards, lack of maintenance (defined in next sentence) or extremes of heat or cold. Thorough periodic cleaning of AWE tips is required as general maintenance, and must be done prior to submitting a warranty claim on tips, as returned tips found to have been dirty (and not defective) will have forfeited any core charges.  

30 day satisfaction guarantee on AWE brand products
For most AWE brand products, consumers have the opportunity to return a product within 30 days of retail purchase for dissatisfaction for any reason unless otherwise stated with marketing content or below for product. Do not remove the product prior to receiving approval of action by AWE or Dealer. Original owner only. Thirty (30) days from close-of-business on date of purchase (with proof of purchase date) to submission of AWE support form. Submission for guarantee is not a guarantee of approval for return. In the event of a return, the system must be returned in good condition, with no signs of abuse, incorrect installation, forced installation, motorsports usage, or product altering whatsoever. Any refunds will be granted after inspection. AWE may first attempt to either repair, replace, or consult toward a remedy. Should remedy not be reached within 30 days of purchase, AWE may opt to offer store credit or refund for the product. Not covered. Customer pays shipping. Once a return and/or refund is approved, instructions on return will be provided. There is a 20% of purchase price fee for any approved 30-day satisfaction claims. What's This?. Track Edition and Track Extreme products, straight pipes, non-resonated downpipes, test pipes, special order products, any products where noted in marketing content

Applicable to all warranties
EXCEPT AS EXPRESSLY SET FORTH WITHIN, AWE MAKES NO WARRANTY, EXPRESS OR IMPLIED, AS TO ANY MATTER WHATSOEVER INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.  IN NO EVENT SHALL AWE BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES HOWEVER CAUSED, ON ANY THEORY OF LIABILITY, AND WHETHER OR NOT AWE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.   The warranties listed herein are the only remedy the Consumer or Dealer has for any loss or damage, however arising, due to nonconformity in or defect of the product. This warranty does not cover consequential damage, loss of time or revenues, labor, inconvenience, loss of use of vehicle (including rental vehicle fees), shipping, damage to the vehicle or components, or other incidental or indirect damage. AWE’s sole liability on any claim of any kind, whether in contract, tort, or otherwise, for any loss or damage arising out of, connected with, or resulting from the manufacture, sale, delivery or use of the products sold hereunder shall in no case exceed the amount actually paid to AWE for the applicable product.  These limitations shall apply notwithstanding any failure of essential purpose of any limited remedy.