Hellion Power Systems Warranty - LMR.com



Warranty Contact Info:
If you have a warranty concern or question, please contact Hellion, Inc. directly via phone at (505) 873-4670.

Hellion Warranty Terms & Product Information
Subject to all the terms, conditions and exclusions set forth in this document, Hellion Inc. provides the following warranties to the original purchaser of certain Hellion, Inc. products. When used in this document, “You and Your ” mean only the original purchaser of the warranted Hellion, Inc. product. “Hellion” refers to Hellion, Inc. Hellion’s Turbo Systems are designed for off road vehicles only, and are neither legal nor intended for vehicles to be driven on the street or any public road.

WARNING

Federal and state laws prohibit removing, modifying, or rendering inoperable any device or element of design of the pollution control device or system on any motor vehicle used on public highways, and on any 1978 and newer vehicle used only off-highway. Violation may result in imposition of monetary fines or other penalties.

ONE YEAR LIMITED WARRANTY ON TURBO SYSTEM PARTS

Hellion offers a one-year warranty on turbo system parts purchased by You from Hellion. Hellion warrants to You that Hellion Turbo Systems will be free from defects in materials and/or workmanship for one year from the date of purchase of the system. In order to maintain eligibility for the warranty period, there are certain requirements and exclusions, which apply, as follows:

  • You must be the original purchaser of the turbo system from Hellion.

  • You must reside and use the Hellion product within the United States or Canada.

  • The system must not be altered or modified in any way.

  • Any use of the system in a manner other than it was designed, manufactured or intended (i.e. racing, research, endurance testing, lubricant testing, etc.) will void the warranty.


  • STAINLESS PARTS HAVE LIFETIME WARRANTY THE FOLLOWING WARRANTY EXCLUSIONS APPLY TO ALL HELLION LIMITED WARRANTIES

    Hellion does not provide any warranty to You for damages to and/or failure of any non-Hellion component or equipment on a vehicle including, but not limited to, the engine, electrical system, transmission and differentials, or any other part of the vehicle in which the Hellion Turbo System is installed.

    These warranties do not protect You from Acts of God, normal wear and tear, or damage to a vehicle or engine caused by backfire, collision and/or engine failure. These warranties do not cover any costs incurred for towing or downtime of the vehicle, any labor costs to diagnose problems, to remove or replace the Hellion products, or any damage caused by the use of another company’s components, or any other consequential or incidental damage. The following non-Hellion occurrences, uses and modifications are considered misuse of the Hellion product and invalidate all Your Hellion warranties, including but not limited to: Any disassembly or attempted disassembly of any Hellion parts. Improper system installation. Racing. Testing of non Hellion components of your vehicle.

    EXTENT OF WARRANTY – ADDITIONAL EXCLUSIONS AND LIMITATIONS

    Other than the warranties contained herein, no other warranties is offered by Hellion, whether express, implied or otherwise, including the specific warranties of merchantability and fitness for a particular use.

    The duration of any and all implied warranties is limited to the duration of this express warranty. All incidental and consequential damages are hereby excluded. Some states do not allow limitations on how long an implied warranty lasts, or exclusion or limitations of incidental or consequential damages, so the above limitations or exclusions may not apply to You. This warranty gives You specific legal rights, and You may have other rights that vary from state to state.

    DISCLAIMER

    In purchasing a Hellion Power System, you are purchasing items intended to increase the horsepower, efficiency, and characteristics of the automobile in which it is ultimately installed, and it is possible that the operator of said vehicle can operate it in a manner that is beyond the intended use and design specifications of the vehicle by the automobile manufacturer. The purchaser, final consumer, and anyone occupying and/or operating the vehicle in which a Hellion Power System is installed agrees and understands that operating such a vehicle is considered an ultra hazardous activity, and can result in injury and/or death. The purchaser, final consumer, occupant, operator of such vehicle assume all responsibility for the installation into and operation of the vehicle in which a Hellion Power System is installed and used. Hellion Power Systems does not condone, promote, or support street racing, or any racing other than that done under controlled conditions, with proper safety equipment and personnel available for the participants.

    REMEDIES

    Your sole remedy for the above warranties is the repair or replacement of the defective product only, at Hellion’s discretion.

    WARRANTY CLAIM PROCEDURE

    1. If a Hellion product is within the warranty period and You wish to make a claim, please follow the following procedure:

    Call Hellion, Inc. at (505) 873-4670 with the following information available:

  • Copy of original invoice on which the product was purchased (must be dated and show retail store name);

  • Year, make, model, vehicle mileage, and engine specifications of the vehicle;

  • Perceived problem.


  • 2. Hellion will then offer suggestions to help You in troubleshooting or will issue a Return Authorization (R.A.) Number to return the product for warranty evaluation.
    3. If You have been issued an R. A. Number, You must “safely package” each product, which means You must place the product(s) within a shipping box strong enough to hold the weight of the product(s) and to maintain its shape during shipping with adequate packing material so that the product(s) will not hit other products(s), component(s), or the side of the box during shipping. You may want to use a professional shipping company. Clearly mark the R.A. Number in large (approximately 2”) alphanumeric characters in two locations on the outside of the box with a bold marker.
    4.Include in the shipping box the following items:
  • Copy of original invoice on which the product was purchased (must be dated and show retail store name);

  • Year, make, model, vehicle mileage, and engine specifications of the vehicle;

  • Perceived problem.

  • Return Authorization number, and; -Address to which the product is to be shipped after inspection.

  • 5.Ship the properly safely packaged and marked box via United Parcel Service, www.ups.com, or other carrier, prepaid and insured for the retail value of the product being returned to:

    Hellion, Inc.
    2735 Della Rd.
    Albuquerque, NM 87105
    R.A. number _________


    If a Hellion, Inc. Limited Warranty applies, Your product will be repaired or replaced at Hellion’s option and if warranty does not apply and You do not want Hellion to repair or replace Your product, You may be charged for inspection charges and the product will be returned UPS COD, insured for the new retail replacement value. This means You must pay any disassembly and/or inspection charges, return shipping, and insurance charges to UPS before the box will be delivered back to you, returned to you, freight prepaid (excluding any international taxes, tariffs, customs and or duties, etc which must be paid by You), via UPS ground service. If a Hellion Limited Warranty does not apply, we will advise You of the specific reason for denial and explain to You the costs involved in repair or replacement of Your product. After relaying this information we will, at Your option, either proceed with the repairs as quoted or return Your product(s) to You in the condition it/they are in at the time of inspection of the warranty evaluation by Hellion.

    This warranty cannot be amended orally or in writing by any Hellion employee, representative or agent, and any promised inconsistent with this warranty are void and unenforceable against Hellion, Inc.

    INSPECT PACKAGE IMMEDIATELY

    All discrepancies MUST be reported to HELLION, INC within 10 days of receipt of product by the customer.

    PRODUCT RETURN POLICY

    Any system order may be cancelled prior to the shipment of the system. However, a 10% cancellation fee will apply to the total purchase price paid for the system. No products may be returned for credit after 30 days from receipt of the products by the customer. There are no credit returns on installed items. A 10% restocking fee will be charged on all returned products, except in the case of Hellion, Inc error.

    TURBO 1 YEAR WARRANTY

    STAINLESS LIFETIME WARRANTY

    HELLION WORKMANSHIP 1 YEAR