Latemodel Restoration Supply, Inc. (“LMR”) full returns policy. To view the full Terms and Conditions for LMR, please visit this link: LMR Terms and Conditions. If you have any questions in regards to our Returns Policy, please use the following link to contact us - Contact Us Page.
If you need to return a product, please contact us within 30 days of purchase. All returns are subject to a 10% restocking fee when returned after 30 days of purchase. Any item(s) with a purchase date greater than 1 year will not be accepted. You will need to create a Return Merchandise Authorization number before returning your item. RMA numbers can be obtained by starting a return below. LMR reserves the right to refuse any item(s) returned without prior authorization. Returns are usually processed within 4 business days of receipt at our dock. Some products can’t be returned – see the list of non-returnable products below.
Installed, altered, modified, assembled, and/or used products are NOT eligible for return. All returned items must be complete and in the original packaging in resalable condition. If any component(s) of a returned item is missing, the return will be refused and returned to the customer at their expense. If you received an item(s) that is damaged or defective, please visit our SHIPPING POLICY for more information on damaged products, or simply contact a Customer Care Representative to assist with a defective/damaged product. LMR reserves the right to refuse any item(s) that have been returned under false pretense. The items will be returned to the customer at the customer's expense.
To save our customers time and money, LMR.com will provide a return shipping label that can be printed directly from our website. The cost of the return shipping can be viewed before printing and will be deducted from the amount of the refund once the return is processed. We recommend that you keep all tracking information until you receive your refund. Refunds for RMAs that the credit card is declined or not able to be refunded will be processed and refunded only in the form of an LMR Gift Card.
Return merchandise packages should be shipped after contacting our returns department per the above instructions to our returns address below:Latemodel Restoration Supply
Due to prohibitive freight costs, risk of damage, or unique vehicle applications, returns are NOT allowed for the following products:
If you return a product without a Return Merchandise Authorization (RMA) number, it will take up to 4 weeks to be processed and we will charge you a 10% restocking fee. If item(s) are not returnable, they will be returned to the sender.
What do I need to check before I send my return?