Returns
If you need to return a product, please contact us in one of the following ways within 30 days. After 30 days all returns are subject to a 10% restocking fee or may be returned to the customer at their expense. RMA numbers can be obtained using our online RMA request form, by sending us an email at returns@lmr.com or by contacting one of our knowledgeable Customer Care Representatives by phone at 1-866-507-1616. LMR reserves the right to refuse any item(s) returned without prior authorization. Returns are usually processed within 4 business days of receipt at our dock. Some products can’t be returned – see the list of non-returnable products by clicking here.
Installed, altered, modified, assembled, and/or used products are NOT eligible for return. All returned items must be complete and in the original packaging in resalable condition. If any component(s) of a returned item is missing, the return will be refused and returned to the customer at their expense. If you received an item(s) that is damaged or defective, please contact your Customer Care Representative for a replacement within 5 days of receiving your order. Late Model Restoration reserves the right to refuse any item(s) that have been returned under false pretense. The items will be returned to the customer at their expense.
To save our customers time and money, LMR.com will provide a return shipping label that can be printed directly from our website. The cost of the return shipping can be viewed before printing and will be deducted from the amount of the refund once the return is processed. We recommend that you keep all tracking information until you receive your refund.
Return merchandise packages should be shipped after contacting our returns department per the above instructions to our returns address below:
Latemodel Restoration Supply
Attn: Returns
400 Jan Dr.
Hewitt Texas 76643
Damaged or Missing Items
Inspect your entire shipment immediately upon delivery. You must contact us within 5 business days of delivery by one of the following ways; returns@lmr.com, Customer Care Representatives by phone at 1-866-507-1616. If an item is either damaged or missing this will ensure we have ample time to process your claim and resolve your issue in a timely and efficient manner.
Non-Returnable Products
Due to prohibitive freight costs, risk of damage or unique vehicle applications, returns are NOT allowed for the following products:
- Tire and Wheel Packages that have been installed
- Wheels that have had tires mounted on them
- Programmers / Tuners
- Power Adders (superchargers / turbo kits, nitrous systems)
- Ignition Parts
- Crate engines / Short Blocks
- Transmissions
- Discontinued Items
- Custom Ordered Items
Missing / Wrong Items Shipped
Please report any missing item by contacting us within 5 business days by one of the following ways; returns@lmr.com, Customer Care Representatives by phone at 1-866-507-1616.
In the case a replacement product was sent, we will send you a UPS return tag to return the product back to us. If the original item is not returned within 30 days the customer will be responsible for the cost of the replacement item that was sent.
Damaged Items
We package all item(s) by the guidelines set forth by the shipping company. In case of a damaged item please contact LMR.com within 5 business days. We will reship the damaged item(s) after the damaged claim is processed with the shipping company.
Please keep all packaging materials for damaged shipments. The shipping company will inspect the packaging materials for processing of the damage claim. The shipping company may contact the receiver to set up a convenient time to pick up and inspect the item.
If the original item is not returned within 30 days the customer will be responsible for the cost of the replacement item that was sent.
Missing Orders
If your order has not arrived according to the tracking information email. Please contact LMR.com within 5 business days. We will contact the shipping company and take the necessary steps to replace your order.
Backordered Items
From time to time parts that you order may be out of stock. Our standard policy is to ship the items that are in stock and then ship the remainder as they become available. There are rare cases when we will hold the entire order until it is complete. LMR.com will ship all backordered items by UPS ground or priority mail at no additional cost to you!
Although your credit card is pre-authorized for the entire shipment, LMR.com does not charge your credit card for any item that is out of stock or on backorder until that part is ready for shipment. An effort will be made to contact you when a particular item becomes available for shipment either by email or by phone.
Order Changes and Cancellations
For orders shipping to United States, PR, GU, VI, APO/FPO, or Canada, We strongly suggest you call our Customer Care Representatives by phone at 1-866-507-1616 as soon as possible after placing your order if you need to change or cancel it, as we ship orders out quickly! If you email us, we may not receive them in time to stop the order from shipping out. Please doublecheck that your order details are correct before submitting your order at the “Order Review” step of checkout.
An order that has already shipped cannot be canceled. Please contact us to set up a Return Merchandise Authorization (RMA) once your order has been received.
If you need to change the address on an order that has already been shipped via UPS, please call us. There will be a fee of $10 per package to reroute the order. Orders shipped via USPS cannot be changed.
Unauthorized Returns
If you return a product without first contacting us through returns@lmr.com, Customer Care Representatives by phone at 1-866-507-1616 for a Return Merchandise Authorization (RMA) number, it will take up to 4 weeks to be processed and we may charge you a 10% restocking fee at our discretion.
If your unauthorized return has not been processed within 4 weeks, please send an email to returns@lmr.com.
Undeliverable or Refused Shipments
Packages will be returned back to us by the carrier if they cannot be delivered due to incomplete or incorrect addresses, are not picked up from a UPS facility, or if the recipient refuses delivery. All packages returned to us for the above reasons can take up to 4 weeks to be processed. We may charge you a 10% restocking fee at our discretion.
Please review our Freight Disclaimer for special instructions regarding freight shipments.
For international orders shipping outside of the United States, PR, GU, VI, APO/FPO, or Canada – The return shipping costs of any refused or undeliverable shipment(s) outside of the United States or Canada may be deducted from any refund at returns@lmr.com ’s sole discretion.
Frequently Asked Questions and Answers
How do I acquire a Return Merchandise Authorization number (RMA#)?
What do I need to check before I send my return?
Can I return a close-out or clearance item?
All sales on closeout or clearance items are final. No returns will be allowed on these items.
Is it mandatory to have an RMA number in order to return a product?
Yes! You must obtain a Return Merchandise Authorization ("RMA") number. This is to ensure proper control of your return. LMR will not accept returns without prior authorization and an RMA number. Once issued, we must receive your return within 30 days; if we do not receive your return within 30 days you must contact us again to receive a new RMA number.
What address should I send my return to?
LMR.COM Returns
ATTN: RMA# (write your RMA/exchange number here)
400 Jan Dr.
Hewitt, TX 76643
How do I check the status of my RMA?
I am certain that my return arrived, yet Late Model Restoration has not credited my account. Why?
Although we pride ourselves on the speedy process of your return, it may take your financial institution a little longer to post your refund. If you do not see your refund within 5 business days of it being processed, contact us via email at returns@lmr.com or by phone at 1-866-507-16161-866-507-1616.
How long does it take to process a return?
Returns are usually processed within 4 business days of receipt at our dock.
Does LMR charge restocking fees?
Items returned in new condition within 30 days of receipt are not charged restocking fees. All other returns are subject to a 10% restocking fee.
Who pays for shipping on a defective item that is being returned to LMR?
Late Model Restoration will cover shipping on warrantied items.
Who pays for shipping when LMR makes an error?
I changed my mind about this part. Can I send it back?
Yes, if you changed your mind about a part you will be able to return it, but you (the customer) will be responsible for return shipping costs. You may print a return label directly from our site when creating your RMA.
I received this as a gift; can I return it to you?
Yes! The part can be returned. However, all refunds must be processed to the original method of payment or Late Model Restoration gift card.
I installed the part. Can I return it?
Parts that have been installed can only be returned if they are found to be defective. Any non-defective product that has been installed will be shipped back to the customer at their expense, unless prior arrangements have been made.
