Latemodel Restoration Supply, Inc. (“LMR”) full returns policy. To view the full Terms and Conditions for LMR, please visit this link: LMR Terms and Conditions. If you have any questions in regards to our Returns Policy, please use the following link to contact us - Contact Us Page.
Please contact us within 30 days of purchase if you need to return a product. All returns are subject to a 10% restocking fee when returned after 30 days of purchase. Any item(s) with a purchase date greater than 1 year will not be accepted. You must create a Return Merchandise Authorization number before returning your item. RMA numbers can be obtained by starting a return below. Please create one RMA per order. Multiple items from the same order can be returned using the same RMA. LMR reserves the right to refuse any item(s) returned without prior authorization. Returns are usually processed within 4 business days of receipt at our dock. Some products can’t be returned – see the list of non-returnable products below. Freight, shipping, and handling fees incurred on the original order are not refunded on returned items/orders.
Installed, altered, modified, assembled, and/or used products are NOT eligible for return. All returned items must be complete and in the original packaging in a resalable condition. If any component(s) of a returned item is missing, the return will be refused and returned to the customer at their expense. If you received an item(s) that is damaged or defective, please visit our SHIPPING POLICY for more information on damaged products, or contact a Customer Care Representative to assist with a defective/damaged product. LMR reserves the right to refuse any item(s) returned under false pretense. The items will be returned to the customer at the customer's expense.
To save our customers time and money, LMR.com will provide a return shipping label that can be printed directly from our website. The cost of the return shipping can be viewed before printing and will be deducted from the refund amount once the return is processed. The return label will be created through FedEx ground shipping and will be at a discounted rate. However, this is not always the most economical shipping method depending on the item. Please keep this in mind when created a shipping label though LMR. Creating a shipping label through LMR is for merely for convenience and not always the most cost effective method. We recommend that you keep all tracking information until you receive your refund. Once you have received an email that states your return was processed by LMR, please allow 3-5 business days for the refund to appear in your account, depending on your financial institution.
Return merchandise packages should be shipped after contacting our returns department per the above instructions to our returns address below:
Latemodel Restoration SupplyDue to prohibitive freight costs, risk of damage, or unique vehicle applications, returns are NOT allowed for the following products:
If you return a product without a Return Merchandise Authorization (RMA) number, it will take up to 4 weeks to be processed, and we will charge you a 10% restocking fee. If item(s) are not returnable, they will be returned to the sender.
If you have paid with cash, your refund will come in either a cash payment or a check mailed directly to you. The refund amount determines the form of refund (see below). Please refer to our following policy page, LMR.com Payment Policy, if you want more details about our payment options.
What do I need to check before I send my return?
