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Return Policy - LMR.com

Latemodel Restoration Supply, Inc. (“LMR”) full returns policy. To view the full Terms and Conditions for LMR, please visit this link: LMR Terms and Conditions. If you have any questions in regards to our Returns Policy, please use the following link to contact us - Contact Us Page.


Returns

Please contact us within 30 days of purchase if you need to return a product. All returns are subject to a 10% restocking fee when returned after 30 days of purchase. Any item(s) with a purchase date greater than 1 year will not be accepted. You must create a Return Merchandise Authorization number before returning your item. RMA numbers can be obtained by starting a return below. LMR reserves the right to refuse any item(s) returned without prior authorization. Returns are usually processed within 4 business days of receipt at our dock. Some products can’t be returned – see the list of non-returnable products below. Freight, shipping, and handling fees incurred on the original order are not refunded on returned items/orders.

Installed, altered, modified, assembled, and/or used products are NOT eligible for return. All returned items must be complete and in the original packaging in a resalable condition. If any component(s) of a returned item is missing, the return will be refused and returned to the customer at their expense. If you received an item(s) that is damaged or defective, please visit our SHIPPING POLICY for more information on damaged products, or contact a Customer Care Representative to assist with a defective/damaged product. LMR reserves the right to refuse any item(s) returned under false pretense. The items will be returned to the customer at the customer's expense.

To save our customers time and money, LMR.com will provide a return shipping label that can be printed directly from our website. The cost of the return shipping can be viewed before printing and will be deducted from the refund amount once the return is processed. We recommend that you keep all tracking information until you receive your refund.





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Return merchandise packages should be shipped after contacting our returns department per the above instructions to our returns address below:

Latemodel Restoration Supply
Attn: Returns
7911 Panther Way
Waco, Texas 76712

General Non-Returnable Products

Due to prohibitive freight costs, risk of damage, or unique vehicle applications, returns are NOT allowed for the following products:

  • Wheel & Tire Policy listed below
  • Programmers / Tuners / Engine Management Kits
  • Roll Cages / Roll Bars
  • Custom Calibrated Items / Custom Tunes
  • Power Adders (superchargers / turbo kits, nitrous systems)
  • Crate engines / Short Blocks
  • Transmissions
  • Discontinued Items
  • Custom Ordered Items
  • Items with a purchase date greater than 1 year

Wheels & Wheel/Tire Return Policy

    Individual Wheels & Wheel Kits
  • Non-returnable once tires have been mounted.
  • Can be returned if there are no signs of installation
  • Wheels must be returned in original packaging.
  • Wheel & Tire Kits
  • Wheel & tire kits LMR puts together are returnable if there are no signs of installation.
  • Custom wheel & tire combinations purchased separately and mounted are not returnable.
  • Wheels must be returned in original packaging
  • All Wheels
  • Discontinued wheels are not returnable.
  • Wheels with a purchase date greater than 1 year are not returnable
  • Wheels must be returned in original packaging

Canadian Returns

  • Refunds are not adjusted for differences in the dollar conversion
  • We do not refund original shipping.
  • We do not provide return shipping labels - The customer is responsible for their own return shipping.
  • All international returns are subject to a 10% restocking fee.
If you are returning a part from Canada, please visit our Contact Us Page if you have any questions about setting up your Canadian Return.

Unauthorized Returns

If you return a product without a Return Merchandise Authorization (RMA) number, it will take up to 4 weeks to be processed, and we will charge you a 10% restocking fee. If item(s) are not returnable, they will be returned to the sender.


CASH PAYMENT REFUNDS:

If you have paid with cash, your refund will come in either a cash payment or a check mailed directly to you. The refund amount determines the form of refund (see below). Please refer to our following policy page, LMR.com Payment Policy, if you want more details about our payment options.

  • Cash refunds less than $100 will be refunded via cash
  • Cash refunds over $100 are refunded via an LMR Check. Our Accounting Department will mail this check out within 3-5 business days of the processed return.

Frequently Asked Questions and Answers

What do I need to check before I send my return?

  1. If you are using FedEx to return your item(s), please be sure to view the FedEx packaging guidelines on how to package your return and where you can drop off your returned package.
    If you are using UPS to return your item(s), please be sure to view the UPS packaging guidelines on how to package your return and where you can drop off your returned package.
    If using your own return carrier/shipper, be sure to follow their packing and shipping guidelines.
  2. Write your RMA number on the package in a permanent marker.
  3. Ensure all of the items you are returning meet the guidelines above and are returnable items.