Returns
As-new, non-discontinued items are eligible for return up to 6 months from the purchase date. All returns require an original invoice and a return merchandise authorization (RMA) number.
RMA numbers can be obtained using our online RMA request form, by sending us an email at returns@lmr.com or by contacting one of our knowledgeable Customer Care Representatives by phone at 1-866-507-1616. LMR reserves the right to refuse any item(s) returned without prior authorization. Returns are usually processed within 4 business days of receipt at our dock.
Installed or used products are NOT eligible for return. All returned items must be complete and in the original packaging in resalable condition. If any component(s) of a returned item is missing, the return will be refused and returned to the customer at their expense. If you received an item(s) that is damaged or defective, please contact your Customer Care Representative for a replacement. Late Model Restoration reserves the right to refuse any item(s) that have been returned under false pretense. The items will be returned to the customer at their expense.
Return shipping cost is at the expense of the customer unless other arrangements have been made. When returning an item(s) it is recommended to insure the package for loss or damage. Late Model Restoration is not responsible for lost or damaged packages. If your return arrives damaged, you will be contacted in order to file a claim with your carrier. We recommend you keep all tracking information from your carrier until you receive your refund.
Damaged or Missing Items
Inspect your entire shipment immediately upon delivery. You must call us within 7 days of delivery if an item is either damaged or missing to ensure we have ample time to process your claim and resolve your issue in a timely and efficient manner.
Non-Returnable Products
Due to prohibitive freight costs, risk of damage or unique vehicle applications, returns are NOT allowed for the following products:
- Tire and Wheel Packages that have been installed
- Wheels that have had tires mounted on them
- Programmers / Tuners
- Power Adders (superchargers / turbo kits, nitrous systems)
- Ignition Parts
- Crate engines / Short Blocks
- Transmissions
- Discontinued Items
Frequently Asked Questions and Answers
How do I acquire a Return Merchandise Authorization number (RMA#)?
What do I need to check before I send my return?
- Insure your return package. If a package arrives damaged, LMR will contact you so you can initiate a claim with your shipper. We will hold the package and all packaging material for inspection by your shipper.
- Make sure package has the appropriate packing material. Make sure any product protection material is in place as when it was received. UPS requires 2 inches of cushion between package and product.
- Do not return products in just the display packaging. The packaging is for display and will not hold up to shipping.
- Visibly write RMA or exchange numbers on the package, preferably in permanent marker. This is in case your shipping label is damaged or unreadable.
Can I return a close-out or clearance item?
All sales on closeout or clearance items are final. No returns will be allowed on these items.
Is it mandatory to have an RMA number in order to return a product?
Yes! You must obtain a Return Merchandise Authorization ("RMA") number. This is to ensure proper control of your return. LMR will not accept returns without prior authorization and an RMA number. Once issued, we must receive your return within 30 days; if we do not receive your return within 30 days you must contact us again to receive a new RMA number.
What address should I send my return to?
LMR.COM Returns
ATTN: RMA# (write your RMA/exchange number here)
400 Jan Dr.
Hewitt, TX 76643
How do I check the status of my RMA?
I am certain that my return arrived, yet Late Model Restoration has not credited my account. Why?
Although we pride ourselves on the speedy process of your return, it may take your financial institution a little longer to post your refund. If you do not see your refund within three business days of delivery date, please contact us via email at returns@lmr.com or by phone at 1-866-507-16161-866-507-1616.
How long does it take to process a return?
Returns are usually processed within 4 business days of receipt at our dock.
Does LMR charge restocking fees?
A $5 re-box fee will be deducted from your refund if repackaging of the item is required. Otherwise, restocking fees are NOT charged on domestic orders. International orders will be charged a restocking fee of 10%.
Who pays for shipping on a defective item that is being returned to LMR?
Late Model Restoration will cover shipping on defective items. Our definition of a defective part is a part that is installed and does not work immediately upon proper installation.
Who pays for shipping when LMR makes an error?
I changed my mind about this part, can I send it back?
Yes, if you changed your mind about a part you will be able to return it, but you (the customer) will be responsible for return shipping costs.
I received this as a gift; can I return it to you?
Yes! The part can be returned. However, all refunds must be processed to the original method of payment or Late Model Restoration gift card.
I installed the part. Can I return it?
Parts that have been installed can only be returned if they are found to be defective. Any non-defective product that has been installed will be shipped back to the customer at their expense, unless prior arrangements have been made.
