Return Policy - LMR.com

Returns

If you need to return a product, please contact us within 30 days of purchase. All returns are subject to a 10% restocking fee when returned after 30 days of purchase. Any item(s) with a purchase date greater than 1 year will not be accepted. RMA numbers can be obtained using our online RMA request form, by sending us an email at our Contact Us Page or calling one of our knowledgeable Customer Care Representatives by phone at 1-866-507-3786. LMR reserves the right to refuse any item(s) returned without prior authorization. Returns are usually processed within 4 business days of receipt at our dock. Some products can’t be returned – see the list of non-returnable products by clicking here.

Installed, altered, modified, assembled, and/or used products are NOT eligible for return. All returned items must be complete and in the original packaging in resalable condition. If any component(s) of a returned item is missing, the return will be refused and returned to the customer at their expense. If you received an item(s) that is damaged or defective, please contact your Customer Care Representative for a replacement within 5 days of receiving your order. Late Model Restoration reserves the right to refuse any item(s) that have been returned under false pretense. The items will be returned to the customer at their expense.

To save our customers time and money, LMR.com will provide a return shipping label that can be printed directly from our website. The cost of the return shipping can be viewed before printing and will be deducted from the amount of the refund once the return is processed. We recommend that you keep all tracking information until you receive your refund.

Non-Returnable Products

Due to prohibitive freight costs, risk of damage or unique vehicle applications, returns are NOT allowed for the following products:

• Tire and Wheel Packages that have been installed
• Wheels that have had tires mounted on them
• Programmers / Tuners
• Power Adders (superchargers / turbo kits, nitrous systems)
• Ignition Parts
• Crate engines / Short Blocks
• Transmissions
• Discontinued Items
• Custom Ordered Items
• Items with a purchase date greater than 1 year

Canadian Returns

• Refunds are not adjusted for differences in the dollar conversion
• We do not refund original shipping, duties or taxes incurred
• We do not provide return shipping labels - customer is responsible for their own return shipping
• All international returns subject to a 10%restock fee

Missing / Wrong Items Shipped

Please report any missing item by contacting us within 5 business days by one of the following ways; Contact Us Page or call 1-866-507-3786.

In the case a replacement product was sent, we will send you a UPS return tag to return the product back to us. If the original item is not returned within 30 days the customer will be responsible for the cost of the replacement item that was sent.

Damaged Items

We package all item(s) by the guidelines set forth by the shipping company. In case of a damaged item please contact LMR.com within 5 business days. We will reship the damaged item(s) after the damaged claim is processed with the shipping company.

Please keep all packaging materials for damaged shipments. The shipping company will inspect the packaging materials for processing of the damage claim. The shipping company may contact the receiver to set up a convenient time to pick up and inspect the item.

If the original item is not returned within 30 days the customer will be responsible for the cost of the replacement item that was sent.

Missing Orders

If your order has not arrived according to the tracking information email. Please contact LMR.com within 5 business days. We will contact the shipping company and take the necessary steps to replace your order.

Order Changes and Cancellations

ONCE AN ORDER HAS BEEN PLACED, IT CANNOT BE CHANGED. Our shipping department works fast to process your order and unfortunately, this doesn't allow for the ability to make changes or cancel orders. Often times your order is processed and shipped within minutes, so please ensure you double check that your order is correct before it is placed.

If you need to cancel an order, please contact us to set up a Return Merchandise Authorization (RMA) once you receive the shipment. Refusing an order upon delivery will cause a delay in the processing and may result in additional return shipping charges.

Address changes are only allowed on orders with typos in the street name, number or suite/Apt. number, city or zip code number. Please note the current UPS rates to intercept and change addresses is currently $30 per package. The customer will be responsible for this fee before address changes can be made. Orders shipped via SurePost/USPS cannot be changed. Please be sure to double check your shipping address before placing your order.

Unauthorized Returns

If you return a product without first contacting us through our Contact Us Page or calling 1-866-507-3786 for a Return Merchandise Authorization (RMA) number, it will take up to 4 weeks to be processed and we may charge you a 10% restocking fee at our discretion.

If your unauthorized return has not been processed within 4 weeks, please contact us in one of the two methods above.

Undeliverable or Refused Shipments

Packages will be returned back to us by the carrier if they cannot be delivered due to incomplete or incorrect addresses, are not picked up from a UPS facility, or if the recipient refuses delivery. All packages returned to us for the above reasons can take up to 4 weeks to be processed. We may charge you a 10% restocking fee at our discretion.

Please review our Freight Disclaimer for special instructions regarding freight shipments.

For international orders shipping outside of the United States, PR, GU, VI, APO/FPO, or Canada – The return shipping costs of any refused or undeliverable shipment(s) outside of the United States or Canada may be deducted from any refund at LMR’s sole discretion.

Frequently Asked Questions and Answers