Returns
If you need to return a product, please contact us within 30 days of purchase. All returns are subject to a 10% restocking fee when returned after 30 days of purchase. Any item(s) with a purchase date greater than 1 year will not be accepted. RMA numbers can be obtained by staring a return below. LMR reserves the right to refuse any item(s) returned without prior authorization. Returns are usually processed within 4 business days of receipt at our dock. Some products can’t be returned – see the list of non-returnable products below.
Installed, altered, modified, assembled, and/or used products are NOT eligible for return. All returned items must be complete and in the original packaging in resalable condition. If any component(s) of a returned item is missing, the return will be refused and returned to the customer at their expense. If you received an item(s) that is damaged or defective, please visit our SHIPPING POLICY for more information on damaged products, or simply contact a Customer Care Representative to assist with a defective/damaged product. LMR reserves the right to refuse any item(s) that have been returned under false pretense. The items will be returned to the customer at their expense.
To save our customers time and money, LMR.com will provide a return shipping label that can be printed directly from our website. The cost of the return shipping can be viewed before printing and will be deducted from the amount of the refund once the return is processed. We recommend that you keep all tracking information until you receive your refund.
Return merchandise packages should be shipped after contacting our returns department per the above instructions to our returns address below:
Latemodel Restoration Supply
Attn: Returns
7911 Panther Way
Waco, Texas 76712
Non-Returnable Products
Due to prohibitive freight costs, risk of damage, or unique vehicle applications, returns are NOT allowed for the following products:
- Tire and Wheel Packages that have been installed
- Wheels that have had tires mounted on them
- Programmers / Tuners
- Customer Calibrated Items / Custom Tunes
- Power Adders (superchargers / turbo kits, nitrous systems)
- Crate engines / Short Blocks
- Transmissions
- Discontinued Items
- Custom Ordered Items
- Physical or Electronic Gift Cards
- Items with a purchase date greater than 1 year
Canadian Returns
- Refunds are not adjusted for differences in the dollar conversion
- We do not refund original shipping, duties, or taxes incurred
- We do not provide return shipping labels - customer is responsible for their own return shipping
- All international returns subject to a 10% restock fee
If you are returning a part from Canada, please visit our Contact Us Page if you have any questions about setting up your Canadian Return.
Unauthorized Returns
If you return a product without a Return Merchandise Authorization (RMA) number, it will take up to 4 weeks to be processed and we will charge you a 10% restocking fee. If item(s) are not returnable, they will be returned to sender.
Frequently Asked Questions and Answers
What do I need to check before I send my return?
- If using one of LMR’s return labels, review the UPS packaging guidelines.Be sure to follow the UPS step-by-step guide to prepare your item(s) for shipping.
- If using your own return carrier/shipper, be sure to follow their packing and shipping guidelines
- Write your RMA number on the package in permanent marker.
- Ensure all of items you are returning meet the guidelines above and are returnable items.
