Return Policy - LMR.com

Returns

If you need to return a product, please contact us within 30 days of purchase. All returns are subject to a 10% restocking fee when returned after 30 days of purchase. Any item(s) with a purchase date greater than 1 year will not be accepted. You will need to create a Return Merchandise Authorization number before returning your item. RMA numbers can be obtained by starting a return below. LMR reserves the right to refuse any item(s) returned without prior authorization. Returns are usually processed within 4 business days of receipt at our dock. Some products can’t be returned – see the list of non-returnable products below.

Installed, altered, modified, assembled, and/or used products are NOT eligible for return. All returned items must be complete and in the original packaging in a resalable condition. If any component(s) of a returned item is missing, the return will be refused and returned to the customer at their expense. If you received an item(s) that is damaged or defective, please visit our SHIPPING POLICY for more information on damaged products, or simply contact a Customer Care Representative to assist with a defective/damaged product. LMR reserves the right to refuse any item(s) that have been returned under false pretense. The items will be returned to the customer at the customer's expense.

To save our customers time and money, LMR.com will provide a return shipping label that can be printed directly from our website. The cost of the return shipping can be viewed before printing and will be deducted from the amount of the refund once the return is processed. We recommend that you keep all tracking information until you receive your refund.

General Non-Returnable Products

Due to prohibitive freight costs, risk of damage, or unique vehicle applications, returns are NOT allowed for the following products:

• Wheel & Tire Policy listed below
• Programmers / Tuners / Engine Management Kits
• Roll Cages / Roll Bars
• Customer Calibrated Items / Custom Tunes
• Power Adders (superchargers / turbo kits, nitrous systems)
• Crate engines / Short Blocks
• Transmissions
• Discontinued Items
• Custom Ordered Items
• Items with a purchase date greater than 1 year

Wheels & Wheel/Tire Return Policy

Individual Wheels & Wheel Kits

• Non-returnable once tires have been mounted
• Can be returned if no signs of installation
• Wheels must be returned in original packaging

Wheel & Tire Kits

• Wheel & tire kits LMR puts together are returnable if no signs of installation
• Custom wheel & tire combinations purchased separately and mounted are not returnable
• Wheels must be returned in original packaging

All Wheels

• Discontinued wheels are not returnable
• Wheels with a purchase date greater than 1 year not returnable
• Wheels must be returned in original packaging

Canadian Returns

• Refunds are not adjusted for differences in the dollar conversion
• We do not refund original shipping.
• We do not provide return shipping labels - The customer is responsible for their own return shipping.
• All international returns are subject to a 10% restocking fee.

Unauthorized Returns

If you return a product without a Return Merchandise Authorization (RMA) number, it will take up to 4 weeks to be processed and we will charge you a 10% restocking fee. If item(s) are not returnable, they will be returned to the sender.

CASH PAYMENT REFUNDS:

If you have paid with cash, your refund will come in either a cash payment or a check mailed directly to you. The refund amount determines the form of refund (see below). Please refer to our following policy page, LMR.com Payment Policy, if you want more details about our payment options.

• Cash refunds less than $100 will be refunded via cash
• Cash refunds over $100 are refunded via an LMR Check. Our Accounting Department will mail this check out within 3-5 business days of the processed return.

Frequently Asked Questions and Answers