Latemodel Restoration Supply, Inc. (“LMR”) full Shipping Policy. To view the full Terms and Conditions for LMR, please visit this link: LMR Terms and Conditions. If you have any questions in regards to our Shipping Policy, please use our Contact Us Page.
All purchases of physical items from LMR.com via web or by phone, are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you, the purchaser, upon LMR delivering your item/package to the carrier. LMR.com holds no responsibility for the replacement of products or refunds for lost, stolen or damaged items incurred while in transit with the parcel carrier. LMR.com will assist our customer in filing claims with parcel carriers in the event that your item is affected by the aforementioned scenarios. For more information on filing a claim, see the Missing/Received Wrong Items and/or Damaged Items sections below.
LMR offers free economy shipping to all non-Truck Freight orders over $49 within the continental lower 48 states without additional handling fees, plus most in-stock orders ship out the next business day. Our centralized location in Texas allows for delivery through our economy free shipping option with most orders being received within 1-5 days. We do offer many shipping option upgrades as well if you need to get your order faster – our complete list of shipping options are listed below.
If your order is under $49, there will be a flat rate handling fee of $4.99 added to your order during checkout. There are also many paid upgraded shipping options for these orders depending on the weight and size of your order.
For larger orders that cannot ship via ground shipping options, they will have to ship truck freight. Truck freight items are determined by the size and weight of the product/order. These can include but are not limited to hoods, body components, and crate engines. Products requiring Truck freight shipping are highlighted on both the product page and in your cart at checkout. All items shipped truck freight will be subject to a flat $99 handling fee for the entire order.
In order to serve you better, we offer the option to deliver your Truck Freight order to either a business or a residential address, which is included in your $99 flat handling fee.
After your purchase, the LTL (Less Than Truckload Freight Shipping) carrier will call the phone number you have provided to schedule an appointment. All truck freight orders need to be checked by the receiver before being signed for. Any possible damage to the package or content must be notated on the receiving ticket as “damaged, pending inspection”. Once the paperwork is signed and no damage is identified, the receiver is responsible for all damages to the product and LMR will not be held liable.
Authorizing the shipper to deliver without a signature or leaving a note for the delivery driver allowing them to deliver without signature and/or inspection will waive all liability for damage from the shipper as well as LMR. You will not be able to file a damage claim in these cases. Leaving a note or message is the same as signing for and accepting a damaged package.
If there are delays in delivery as a result of your inability to accept the package or missing scheduled delivery times, any storage fees are the responsibility of the recipient. Any refused freight package that is refused for any reason other than damaged will have the return shipping fees, storage fees and restocking fees deducted from the refund.
Qualified web orders can be shipped via air shipping options. Please note there can be some exclusions on products that cannot be shipped 2nd or Next Day Air. Expedited shipments (2nd Day & Next Day Air) that do not arrive by the end of the day on the scheduled delivery date (due to carrier delays) may be eligible for a refund to reflect the service that was received. There are some exceptions to guaranteed delivery refunds. For more information on guaranteed delivery times, please see below.
LMR would like to say thanks for your service to our great nation. To show our gratitude for your service, LMR will cover the shipping charges to your APO address. We also want to inform you that depending on your location of deployment, this shipping method can take some time to reach you.
Some shipments may take as long as 60 days to reach your location. Please note there are some exceptions to what can ship APO/FPO. Many shippers will limit the size, weight, and number of items that can ship APO/FPO.
LMR is proud to offer shipping to our neighbors up North in the most convenient ways available. If you need Mustang parts in Canada, we are your one-stop-shop!
Canadian customers can simply add items to their cart and checkout like usual. When you select the Canadian shipping method, brokerage fees and provincial taxes will be included in the shipping fees. When you place your order online the amount shown will be the amount you are charged. When your order arrives, there will be no surprise charges or hidden fees! Please note that all pricing shown is in USD currency.
LMR does not offer international shipping. We will ship to freight forwarding companies for free; however, you will need to set the freight forwarding company up as a verified shipping address on your USA based credit card or PayPal account. If you have any questions about this, please use our contact us page to reach out to our Customer Care Team.
LMR does not guarantee delivery times and cannot refund shipping charges/fees when late delivery results from events beyond our control. These reasons include delays from the unavailability of the recipient, acts of God, acts of public authority, riots, strikes, labor disputes, civil commotions, disruptions in air or ground transportation networks due to weather phenomena or natural disasters, or in the event that an ordered product is out of stock or has limited availability.
Packages will be returned to us by the carrier if they cannot be delivered due to incomplete or incorrect addresses, if they are not picked up from the freight carrier, or if the recipient refuses delivery. All packages returned to us for the above reasons can take up to 1 week to be sorted and processed. There will be a 10% restocking fee assigned to any package that is returned for any of the above reasons.
Please report any missing or incorrectly shipped item by contacting us within 7 days (1 week) of your delivery date. In the case a replacement product was sent, LMR will send you a FedEx shipping label to return the product back to us. If the original item is not returned within 30 days the customer will be responsible for the cost of the replacement item that was sent.
If your order is not delivered to your address as expected from the shipping company, please contact us immediately. Our team will contact that shipping company and prompt a claim on your order to be started. This process can take 7-10 business days to be completed and the results of the investigation will be sent to LMR for review and for the next steps in replacing your order or discussing other options in the event a claim is denied by the shipping company.
We package all item(s) by the guidelines set forth by the shipping company. In case of a damaged item please contact LMR within 7 days (1 week) of the delivery date. We will reship the damaged item(s) after the damaged claim is processed with the shipping company. Please keep all packaging materials for damaged shipments. The shipping company will inspect the packaging materials for processing of the damage claim. The shipping company may contact the receiver to set up a convenient time to pick up and inspect the item. If the original item is not returned within 30 days the customer will be responsible for the cost of the replacement item that was sent.
After your order is placed, it will be shipped by our Distribution Team. In our efforts to ship orders by the next business day, our Distribution Team works and ships orders outside of our normal business hours. In some cases, your order can be shipped shortly after it is placed and before our Customer Care Team is available to respond to contact submissions from the previous day, voicemails, or answer phone calls. Due to the short time between an order being placed and processed in the distribution center, it may not be possible to make changes or cancellations to the order. Once your order is invoiced and shipped, you will receive confirmation emails with links to track your order.
From time to time, we understand that your order may need to be canceled after it is submitted through our website. If you find yourself needing to cancel an order that was recently placed, please visit How To Cancel My Order With LMR.
From time to time the parts you're looking for may be out of stock. Our standard policy will not allow you to add these items to your cart, as back-ordering is not available. This is in an effort to streamline stock levels and more efficiently supply the demand for fast-moving parts & accessories to all of our customers.
Our product pages will alert you to items out of stock where you can set up personal alerts for when these are back on the shelves and ready to ship! For all other items that are in stock, our standard shipping terms will apply.
FedEx currently supplies our customers with a wide variety of shipping options, including expedited shipping. If you would like to read more about FedEx’s terms and conditions, you can visit the following link - FEDEX TERMS AND CONDITIONS.
UPS offers a wide variety of shipping options for our customers. If you would like to read more about UPS's terms and conditions, you can visit the following link UPS TERMS AND CONDITIONS
USPS offers an economical shipping solution for many of our products and orders. USPS has the added benefits of delivery Monday through Saturday in most locations (excluding Federal holidays). To read more about their terms and conditions please view the following link - USPS TERMS AND CONDITIONS.