Here at LMR, we know that from time to time, you will need to cancel an order from us for many different reasons. Below you will find out how easy this process is to do!
Here at LMR.com we understand that occasionally you may need to cancel an order after it is placed. We have made canceling your order as simple as possible. Please follow the three simple steps below to cancel an order you just placed.
STEP 1: You will need to start by logging into your LMR.com account and proceeding to the “Account & Orders” tab located in the top-right header of your screen (or the collapsable menu icon on mobile).
STEP 2: In the “Order” tab, you will see a list of your current and previous orders. If your current order can be canceled, you will see a “Cancel Order” button on the bottom right-hand side of the order. If you do not see this button, our Distribution Team has already processed the order, and it is not eligible for cancelation. Clicking the “Cancel Order” button will place your order on hold for cancellation by our Customer Care Team.
STEP 3: After clicking the “Cancel My Order” button, you will see the pop-up window below asking you to confirm the order cancelation. Once you click on the “Cancel My Order” button, you will then receive an automated email from us in regards to the cancelation request.
Once this cancelation is confirmed, the status of this order will change to "Pending Cancelation". Our Customer Care Team will then cancel this order. Please note that these orders are only canceled during business hours. You will no longer see this order in your account once it has been canceled. Once the order is canceled, you will see the funds returned to your original form of payment. Please allow 3-5 business days for these funds to appear in your account.
If you have any questions or concerns throughout this process, please contact us through our Contact Us page.
