If you have a warranty concern or question, please contact us via phone at (254) 296-6500 or via email at firstname.lastname@example.org.
Acme Auto Product Warranty
Prior to beginning installation please check your order to be sure that everything is correct, i.e., year, make, model, color, material, etc. If we sent you the wrong item, we will gladly accept it back for credit or ship you the correct item providing the incorrect item is returned in a saleable condition. Once the installation has begun no credit or replacement product will be issued for incorrect items.
All products are warranted to be free from material defects and workmanship at the time they were shipped. Warranty applies to the original purchaser only and is non-transferable. We cannot be held responsible for damage due to acts of God. This warranty supersedes all other warranties whether expressed or implied. The manufacturer is responsible for the product only and not the installation or removal.
Component Specific Warranties
No warranty applies to breakage of glass windows or scratching of plastic windows during or after installation. Damage resulting from incorrect installation, improper operation of the top, worn or defective top frames, incorrect cleaning solutions, improper cleaning methods or atmospheric conditions is the responsibility of the installer and/or buyer. Tops made in non-original colors and materials are not returnable. All convertible top components were new and in working order when the top was shipped.
Robbins Convertible Tops – For a period of Six (6) years from the date of first installation to the original owner. Additionally, the bond between the topping material and glass windows is warrantied against separation, delamination or leaking for as long as the original owner owns the vehicle on which the top was installed. Replacement Labor Credit is extended within the first Eighteen (18) months. Amount of credit will be determined by multiplying the Robbins published Installation Flat Rate Hours by the then in effect Warranty Labor Rate. Labor Credit will only apply to products originally installed by a professional installer approved by Robbins Auto Top, LLC.
Xtreme Convertible Tops –.For a period of Three (3) years from the date of first installation to the original owner. Same terms and conditions apply. Warranty re-installation labor cost coverage of a replacement product is considered for the first twelve (12) months only. Reasonable reimbursement amount subject to review and approval by ACME.
Exclusions from warranty: Plastic window fading, chalking or cracking not covered. Thread & Velcro discoloration not covered. Failure of zippers, rubber, plastic or metal parts used on the product not covered.
Vinyl Landau Tops, Cut & Sewn Headliners, Convertible Headliners - Three (3) Years
Seat Upholstery, Door Panels – Three (3) years. Instructions and hardware included.
Sunvisors, Sun Shades, Sail Panels – Three (3) years. No instructions.
ABS Plastic Headliners – Three (3) years on ABS plastic, One (1) year on foam back material applied to plastic board. Includes instructions.
Westfalia Tops, Curtains, Screens – Three (3) years, workmanship & materials only. No warranty applies to screens, Velcro, thread, zippers or any other plastic, rubber or metal parts. All components were new and in working order when the product was shipped. The manufacturer is responsible for the product only and not the installation or removal.
Convertible Boots, Well Liners, Pads – Three (3) years. Boot & Well instructions included. Hardware included where applicable.
Acme strongly recommends all Convertible Tops, Landau Tops and Cut & Sewn Headliners be installed only by an automotive upholstery professional because they have the required experience and tools.