Eibach Warranty - LMR.com
Warranty Contact Info:
If you have a warranty concern or question, please contact us via phone at (254) 296-6500 or via email at productsupport@lmr.com.
Eibach Suspension Warranty
1. Eibach’s Limited Million-Mile Warranty
All Eibach Springs, Inc. (“Eibach”) Suspension Springs, AntiRoll-Kits
(excluding bushings) and Pro-Spacers (collectively,
“Products”) are covered by a Million-Mile warranty. Pro-Dampers
are covered by a 2 year warranty. Pro-Street-S, MultiPro-R1,
Multi-Pro-R2, Multi-Pro-Drag, Pro-Alignment,
Drag-Launch air bags and Anti-Roll-Kit bushings are covered
by a 12-month warranty (the “Warranties”). The Warranties
cover the Products against factory defects in material and
workmanship, other than coatings, when used on passenger
cars and light trucks under normal use and operating conditions.
These Warranties only apply to the original purchaser
who retains ownership of the vehicle on which the Products
were originally installed (the “Purchaser”).
2. Exclusions from Warranty
THIS WARRANTY DOES NOT APPLY TO ANY PRODUCTS:
(1) THAT HAVE BEEN IMPROPERLY INSTALLED OR HAVE NOT
BEEN PROPERLY INSTALLED BY A QUALIFIED, LICENSED AUTO
MECHANIC EXPERIENCED IN THE INSTALLATION AND REMOVAL
OF SUSPENSION PRODUCTS;
(2) THAT HAVE BEEN IMPROPERLY SERVICED, THAT HAVE BEEN
MISUSED, OR THAT HAVE BEEN MODIFIED, ALTERED OR
SUBJECTED TO ABUSE, NEGLIGENCE, ACCIDENT OR COLLISION;
(3) INSTALLED IN ANY VEHICLE THAT HAS BEEN MODIFIED;
(4) INSTALLED ON ANY VEHICLE THAT HAS CARRIED LOADS IN
EXCESS OF AUTOMOBILE MANUFACTURER SUGGESTED WEIGHT
LIMITS;
(5) INSTALLED ON ANY VEHICLE THAT HAS BEEN USED FOR
RALLYING, RACING OR RACING-TYPE ACTIVITIES OR OFF-ROAD
USE;
(6) PRESENTED FOR WARRANTY COVERAGE BY A PERSON OTHER
THAN THE PURCHASER; OR
(7) PRESENTED FOR WARRANTY COVERAGE AFTER BEING USED
ON A VEHICLE OTHER THAN THE ONE ON WHICH IT WAS ORIGINALLY
INSTALLED.
3. Reservation of Rights
Eibach reserves the right to make changes in design, materials
and specifications, and to make changes to Products without
prior notice. Eibach does not assume any obligation to modify
any previously manufactured Products.
4. Exclusion of Other Warranties
These Warranties are the entire and only Warranties for the
Products and may not be modified or supplemented by any
other person or company in any form. Any description of the
Products, by anyone, is for the sole purpose of identifying them,
is not part of the basis of the bargain, and does not constitute
a warranty that the Products will conform to that description.
The use of any sample or model in connection with these Warranties
or the sale of any Products is for illustrative purposes
only and is not a warranty that the goods will conform to the
sample or model. The statements of any salesperson do not
constitute part of these Warranties or any warranty at all and
cannot be relied upon as a warranty.
THERE ARE NO WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING
ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE, WHICH EXTEND BEYOND
THE DESCRIPTION ON THE FACE HEREOF. ANY IMPLIED WARRANTIES
ARE DISCLAIMED TO THE FULLEST EXTENT PERMITTED
BY LAW AND SHALL IN NO EVENT EXCEED THE PURCHASE
PRICE OF THE PRODUCT. THESE WARRANTIES DO NOT COVER
CONSEQUENTIAL DAMAGES, LOSS OF TIME OR REVENUES, INCONVENIENCE,
LOSS OF USE OF THE VEHICLE, DAMAGE TO THE
VEHICLE OR COMPONENTS OF THE VEHICLE, ANY OTHER TYPE
OF CONSEQUENTIAL DAMAGES, OR OTHER INCIDENTAL OR INDIRECT
DAMAGES.
Some states do not allow limitations on how
long an implied warranty lasts or the exclusion or limitation of
incidental or consequential damages; in such states the above
limitations or exclusions may not apply. These Warranties give
the Purchaser specific legal rights and the Purchaser may have
other rights that may vary from state to state.
5. Warranty Claim Procedure
To make a claim, the Purchaser should contact the Eibach dealer/
distributor from which the Products were originally purchased.
The dealer/distributor should then contact Eibach to obtain a
Return Goods Authorization (RGA) number to return the Products
to Eibach. Any and all returns must be accompanied by (1)
an RGA number, (2) a sales receipt verifying the purchase of the
Products, and (3) a statement containing the Purchaser’s name,
address, make and model of the vehicle, and a brief description
of the claimed defect, including the circumstances under which
the defect occurred.
Warranty related inquiries should be sent
to the following address:
Eibach Springs, Inc.
C/O Customer Service Department
264 Mariah Circle
Corona, CA 92879-1751
Eibach will not accept Product returns without the RGA number,
receipt and statement described above. C.O.D. or collect shipments
will be refused. Once the returns are received at Eibach,
Eibach will evaluate the Products, verify the sales receipt, and
investigate the statement.
The Purchaser is responsible for returning the Products to the
Eibach dealer/distributor, including shipping costs as well as
costs incurred for removing and installing the Products on the
vehicle. Eibach does not warranty labor costs.
