LMR.com Toggle Icon Cart Icon Search Icon
LMR.com
Powered by Mustang Enthusiasts - Call Now (866) 507-3786
LMR will be closed Friday 7/3 in observance of Independence Day and will reopen Monday 7/6. Refer to your cart for the most accurate shipping times.

LMR RMA Return Process

Last Updated 3/13/2020 by Taylor Ward

Show More Show Less
facebook twitter
Share this article!
LMR RMA Return Process - LMR RMA Return Process

Before sending parts back to LMR, we recommend following the steps below to ensure the return process is followed correctly! This will help speed up the return and get your money back as soon as possible!

RMA RETURN PROCESS STEPS



  1. Review the Return Policy
    2. LMR RMA Return Process - LMR RMA Return Process

  2. Next, after reading the policy, click the “I agree with these terms” box to start your return.
    3. LMR RMA Return Process - LMR RMA Return Process

  3. Then, select your Reason for Return.
    4. LMR RMA Return Process - LMR RMA Return Process

  4. Select the condition of the part or parts.
    5. LMR RMA Return Process - LMR RMA Return Process

  5. Fill out the Customer Information (first and last name, address, etc.)
    6. LMR RMA Return Process - LMR RMA Return Process

  6. Enter Order Number(s) – you can list more than one order number if sending parts back from multiple orders.
    7. LMR RMA Return Process - LMR RMA Return Process

  7. List item number(s) and quantity - please provide the order number for each part if returning more than one order. Example: type the item number then put the order number next to the corresponding part. (WYxxxx : SVE-8005 x1)
    8. LMR RMA Return Process - LMR RMA Return Process

  8. Click the checkbox to agree to terms and check the Captcha.
    9. LMR RMA Return Process - LMR RMA Return Process

  9. Next, click on the Submit Return box.
    10. LMR RMA Return Process - LMR RMA Return Process

  10. Once completed, the next page will show your new RMA# that was created and you will have an option to process a UPS. Click the box that says “Create Return Shipping Label” if you choose to do so.
    11. LMR RMA Return Process - LMR RMA Return Process

  11. Then, please check your email and find the RMA email and there you can also generate a UPS label by clicking the box named “Create Return Shipping Label” if you have not already done so.
    12. LMR RMA Return Process - LMR RMA Return Process

    LMR RMA Return Process - LMR RMA Return Process

  12. If you choose to generate a UPS Label, please enter the parts description. This can be as simple as "Mustang Parts".
    13. LMR RMA Return Process - LMR RMA Return Process

  13. Next, enter your box dimensions – You will need to list Length x Width x Height. UPS prices shipping boxes by their dimensions so please be as accurate as possible.
    14. LMR RMA Return Process - LMR RMA Return Process

  14. Before completing the UPS Label, you will need to agree to the UPS Shipping Policy by checking the box and click the "Rate" box for the UPS Label cost.
    15. LMR RMA Return Process - LMR RMA Return Process

  15. If everything is ok with the cost then click "Process Shipment" and print the label.
    16. LMR RMA Return Process - LMR RMA Return Process

At this point, you may write the RMA # on the box, tape the UPS Label to the shipping box, then either drop off the box at a UPS Store or give it to a UPS Driver. Returns are usually processed within 4 business days of receipt at our dock.

If you have any questions, please check out more related return information below or contact our Customer Care Team and we will be glad to assist!

RETURN POLICY
SHIPPING TERMS
RETURN FAQS
866.507.3786